Cancellation Policy
Right of Withdrawal & Cancellation Policy
Applicable to all customers of LumeSec Technologies e.U.
1. Right of Withdrawal for Consumers (B2C)
If you are acting as a consumer under § 1 of the Austrian Consumer Protection Act (KSchG), you have the right to withdraw from an online contract within 14 days without stating any reason.
Start of the withdrawal period:
- For services: From the date the contract is concluded.
- For digital content: From the time you gain access to the content.
Exclusion of the right of withdrawal:
The right of withdrawal is void if:
- The service has been fully performed and you agreed to immediate execution.
- Digital products or software have already been downloaded or used.
- The service involves customized or personalized work.
Withdrawal declaration:
The withdrawal must be clearly stated, e.g., via email to:
sales@lumesec.ai
Sample withdrawal form:
I hereby withdraw from the contract for the following service: [Description]
Ordered on: [Date]
Consumer's name: [Your Name]
Consumer's address: [Your Address]
Date: [Date]
Upon receipt of your withdrawal, you will receive a refund to your original payment method within 14 days.
2. Cancellation Policy for Services (B2B & B2C)
If you wish to cancel a booked service, the following conditions apply:
Free Cancellation:
- Allowed up to 48 hours before the service begins with a full refund.
Partial Refund:
- 24 to 48 hours prior: 50% refund of the agreed fee.
- Less than 24 hours prior: No refund possible.
Exceptions:
If LumeSec Technologies e.U. must cancel a service due to unforeseen circumstances, you will receive a full refund or the option of a free rescheduling.
3. Refunds
Refunds will be processed within 14 days of cancellation confirmation. The payment will be refunded to the original payment method.
No entitlement to a refund exists if:
- The customer does not appear for the agreed service (no-show).
- The service has already been rendered.
4. Contact
For any questions regarding cancellation or refunds, please contact:
sales@lumesec.ai